Delivery & Returns
Take advantage of FREE DELIVERY within the UK for orders totaling £40 or more! For orders under £40, the standard shipping cost is £3.95. Expect your delivery within 5-7 working days.
For deliveries to the EU, international shipping charges do not cover taxes or duties. Due to Brexit, deliveries to the EU may incur charges for customs clearance, which are the responsibility of the recipient. It is advisable to contact your local customs office for information on these charges.
Our international shipping costs are applied at a fixed rate, automatically calculated during checkout after selecting the delivery destination country. International orders are dispatched using a tracked international delivery service, with delivery times varying by country, averaging around 2 to 3 weeks.
Please be aware that Glowkiz Limited is not accountable for cross-border delays, border checks, or the reimbursement of any local fees, taxes, or duties.
Returns and Exchange
At Glowkiz Limited, we aim for your satisfaction with every purchase. If, for any reason, you are dissatisfied or have a change of heart, you have the right to cancel or return your order.
To initiate a cancellation or return, kindly email us at info@glowkiz.co.uk during our operating hours, Monday to Friday, 10 am to 5 pm, providing details of your cancellation.
RETURN POLICY FOR NON-FAULTY PRODUCTS:
Please be aware that we cannot accept returns for sealed goods if the seal has been broken after delivery, due to health and hygiene considerations.
You are eligible to return any product in its original condition for a full refund or replacement (as appropriate) within 14 days of receiving your order. “Original condition” means the product has no scratches or marks, the packaging is unopened, unused, undamaged, and the product is in a resalable state.
For the secure return of products, please use Royal Mail Tracked Service or a signed-for option.
Once we have received and verified the products are in a resalable condition, we will credit the price of the returned items. Please note that we do not refund any postage costs incurred.
Please note: We require an order number to issue a refund.
DAMAGED GOODS POLICY:
In the unfortunate event that your order arrives damaged or is suspected to be faulty, we are more than willing to provide replacements or offer a refund promptly.
Kindly reach out to our customer support team via email at info@glowkiz.co.uk within 3 working days of receiving your order.
We will arrange the replacement of goods or issue a refund, as appropriate, and cover the cost of return postage. Upon contacting us, you will receive a returns number (to be included in the package) along with instructions on how to return the goods.
For the secure return of products, please use Royal Mail Tracked Service or a signed-for option.
Please note that, for health and hygiene reasons, we cannot accept returns of sealed goods if the seal has been broken after delivery.
Refunds are applicable if the products are returned within 14 days of receiving your order. After 14 days, a replacement product is the sole entitlement.
In the case of visible damage to your package upon delivery, please inform the person delivering your goods that you wish to sign as “received damaged.”
RETURN ADDRESS
Glowkiz Limited
23 Westbury Court, Newcastle upon Tyne, NE12 8RL, UK.
For the return of any goods, we advise using a secure delivery method that mandates a signature upon delivery, such as Royal Mail First Class (Recorded Delivery). It is crucial to note that you will be accountable for the goods until they are received by us.
RESTRICTED TO 6 PURCHASES PER CUSTOMER
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Refund and Returns Policy
Overview
Our refund and returns policy have a duration of 30 days. Unfortunately, if 30 days have transpired since your purchase, we cannot provide a full refund or exchange.
For a return to be eligible, the item must be unused and in the same condition as received, and it should be in its original packaging.
Certain types of goods are exempt from being returned. Perishable items like food, flowers, newspapers, or magazines cannot be returned. Additionally, we do not accept intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require your order number.
Kindly refrain from returning your purchase directly to the manufacturer.
Partial refunds may only be granted in specific situations, such as:
- Books with evident signs of use
- Opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record
- Items not in their original condition, damaged, or missing parts not due to our error
- Items returned more than 30 days after delivery
Refunds Procedure:
Upon receiving and inspecting your return, we will send you an email to confirm the receipt of your returned item. Subsequently, you will be notified regarding the approval or rejection of your refund.
If your refund is approved, it will be processed, and the credit will be automatically applied to your credit card or original method of payment within a specified timeframe.
Late or Missing Refunds:
If you haven’t received your refund, first, check your bank account. Then, contact your credit card company, as there may be a delay before the refund is officially posted.
Next, reach out to your bank, considering there might be some processing time before the refund appears.
If you’ve completed these steps and still haven’t received your refund, please contact us at info@glowkiz.co.uk.
Sale Items:
Refunds are applicable only to regular priced items. Unfortunately, sale items cannot be refunded.
Exchanges:
We solely replace items in the event they are defective or damaged. If you require an exchange for the same item, please send us an email at info@glowkiz.co.uk and dispatch your item to: 23 Westbury Court, Newcastle upon Tyne, NE12 8RL.
Shipping Returns:
For the return of your product, kindly mail it to: 23 Westbury Court, Newcastle upon Tyne, NE12 8RL.
Please note that you are responsible for covering the shipping costs for returning your item, and these costs are non-refundable. In case of a refund, the expense of return shipping will be deducted from your refund.
The time it takes for your exchanged product to reach you may vary depending on your location.
For more valuable items, you might want to consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee the receipt of your returned item without such precautions.
Require Assistance?
Reach out to us at info@glowkiz.co.uk for inquiries regarding refunds and returns.
RESTRICTED TO 6 PURCHASES PER CUSTOMER
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Terms and Conditions
Kindly review these Terms and Conditions (“Terms,” “Terms and Conditions”) thoroughly before utilising the www.glowkiz.co.uk website (the “Service”) operated by GLOWKIZ LIMITED (“us,” “we,” or “our”).
Your ability to access and use the Service is contingent upon your acceptance of and adherence to these Terms. These Terms are applicable to all visitors, users, and others who access or use the Service.
By accessing or using the Service, you indicate your agreement to be bound by these Terms. If you do not agree with any aspect of the terms, you may refrain from accessing the Service.
Purchase
Welcome to Glowkiz Limited! Before proceeding with any purchases through our Service, please carefully review the following terms and conditions:
Legal Compliance:
- By making a purchase through the Service, you acknowledge and agree to comply with the Sale of Goods Act 1979, Unfair Contract Terms Act 1977, and the Unfair Terms in Consumer Contracts Regulations 1999. These regulations safeguard your rights as a consumer.
Purchase Information:
- To complete a purchase, you may be required to provide specific information such as your credit card number, credit card expiration date, billing address, and shipping details.
Accuracy of Information:
- By confirming a purchase, you affirm that you have the legal authority to use the provided credit card(s) or payment method(s) and that the information submitted is accurate, truthful, and complete. The Glowkiz Limited is not responsible for any loss or damage resulting from the submission of false or inaccurate information.
Information Sharing:
- By submitting purchase information, you grant Glowkiz Limited the right to share this information with third parties to facilitate the completion of your purchases.
Order Acceptance and Cancellation:
- Glowkiz Limited reserves the right to refuse or cancel your order at any time for reasons including, but not limited to, product or service availability, errors in product or service descriptions or pricing, errors in your order, or other justifiable reasons. Glowkiz Limited is not liable for any loss or damage arising from such cancellation.
Fraud Prevention:
- We retain the right to reject or cancel your order if there are suspicions of fraud, unauthorised, or illegal transactions.
By proceeding with a purchase through Glowkiz Limited’s Service, you signify your understanding and acceptance of these Purchase Terms and Conditions. If you do not agree with any part of these terms, please refrain from making a purchase through our Service. If you have any questions, feel free to reach out to us. Happy shopping!
Product and Service Information: Availability, Errors, and Inaccuracies
At Glowkiz Limited, we are committed to keeping you informed about our evolving product and service offerings on the Service. However, it’s essential to be aware of the nuances surrounding the updates, oversight, and corrections in the information presented:
Ongoing Offerings:
- We consistently refresh the range of products and services available on the Service to ensure that you have access to the latest and most relevant choices.
Potential Oversight:
- Please acknowledge that certain products or services on our Service may occasionally be subject to oversight, leading to instances of mispricing, inaccuracies in descriptions, or temporary unavailability. Updates may experience delays on the Service and affiliated websites.
No Legal Implications:
- It is expressly understood and agreed that any presentation of a product or service on our Service does not constitute a legally binding offer with consequential legal implications. We appreciate your comprehension of this aspect.
Information Accuracy Disclaimer:
- We cannot guarantee absolute accuracy or completeness in all presented information on the Service. This includes, but is not limited to, prices, product images, specifications, availability, and services.
Correction Authority:
- Glowkiz Limited retains the right to modify or update information and address errors, inaccuracies, or omissions at any time without prior notice. This proactive approach is taken to ensure the precision and integrity of the information provided.
Preservation of Legal Rights:
- The content within this section regarding updates, oversight, and corrections is shared without prejudice to any existing statutory rights you may hold.
Despite our earnest efforts, discrepancies may arise, and we value your understanding as we strive to enhance your overall shopping experience. If you have any inquiries or concerns about product information, please don’t hesitate to reach out to us. Your satisfaction remains our foremost priority.
Engagements, Giveaways, and Special Offers
The Service occasionally hosts various engagements, giveaways, or special offers collectively referred to as “Promotions.” It’s important to note that these Promotions may have distinct rules that stand apart from the general Terms outlined here. If you choose to partake in any Promotions, we kindly ask you to acquaint yourself with the specific rules governing each Promotion, along with our Privacy Policy.
In the event that the rules for a particular Promotion clash with the terms articulated in these Conditions, the rules designated for that Promotion will take precedence. It’s crucial to recognise that the terms and conditions associated with any other form of “Promotions” operate independently of the agreements set forth in this document. Your engagement in these exciting opportunities is valued, and we encourage you to enjoy the unique terms associated with each Promotion.
User-Generated Contributions
Within our Service, you have the ability to contribute by posting, linking, storing, sharing, and presenting various types of information, such as text, graphics, videos, or other materials, collectively referred to as “Content.” It is essential to note that you bear responsibility for the legality, reliability, and appropriateness of the Content you share on the Service.
By posting Content on the Service, you are granting us the right and license to utilise, modify, publicly perform, publicly display, reproduce, and distribute the said Content within the confines of the Service. It’s important to highlight that you maintain all rights to your submitted Content, and it remains your responsibility to safeguard those rights. Additionally, you acknowledge that this license extends to enabling other users of the Service to access and use your Content in accordance with these Terms.
You explicitly affirm and assure that: (i) the Content is rightfully yours, and you possess the authority to use it, allowing us the rights and license outlined in these Terms; and (ii) the act of posting your Content on the Service does not infringe upon the privacy rights, publicity rights, copyrights, contract rights, or any other rights of any individual. Your commitment to these representations and warranties ensures a positive and respectful community environment within our Service.
User Accounts Management
Upon creating an account within our platform, it is imperative that the information you provide remains accurate, complete, and up-to-date at all times. Failure to adhere to this requirement constitutes a violation of the Terms and may lead to the immediate termination of your account on our Service.
The security of your account is of utmost importance. You are responsible for safeguarding the password used to access our Service, as well as for any activities conducted under your password, whether within our Service or through a third-party service.
It is strictly prohibited to disclose your password to any third party. Immediate notification to us is mandatory if you become aware of any security breaches or unauthorized use of your account. Your commitment to these account management practices ensures a secure and seamless experience within our platform.
Protection of Intellectual Property
The Glowkiz Limited Service, along with its original content (excluding contributions from users), features, and functionalities, stands as the exclusive property of The Glowkiz Limited and its licensors. Copyright, trademark, and other laws, both domestic and international, safeguard the Service. Unauthorised use of our trademarks and trade dress in association with any product or service is strictly prohibited without the prior written consent of The Glowkiz Limited.
Upon uploading content, you grant The Glowkiz Limited a global, non-exclusive, royalty-free, transferable license (with the right to sublicense). This license enables us to use, reproduce, distribute, create derivative works, display, and perform the uploaded Content. This usage is directly related to the provision of the Service and other aspects of Glowkiz Limited’s business. Your understanding and compliance with these intellectual property rights contribute to maintaining the integrity and unique identity of our Service.
External Website Links
Within our Service, you may encounter links leading to third-party websites or services that are neither owned nor controlled by Glowkiz Limited.
Glowkiz Limited maintains no control over the content, privacy policies, or practices of these third-party websites or services. It is important to recognise and agree that Glowkiz Limited holds no responsibility for the content, goods, or services provided by these external entities. Any damage or loss purportedly caused by or in connection with the use of or reliance on such content, goods, or services on these linked websites falls outside the scope of Glowkiz Limited’s responsibility.
We recommend, with emphasis, that you thoroughly review the terms and conditions, as well as the privacy policies of any third-party websites or services that you choose to visit. This proactive approach ensures that you make informed decisions while navigating external links from our Service. Your awareness and consideration contribute to a secure and satisfying online experience.
Account Closure and Termination
Your account with us may be terminated or suspended promptly, without advance notice or liability, for various reasons, notably if you violate the Terms.
Upon termination, your access to and use of the Service will cease immediately. Should you decide to terminate your account voluntarily, you can achieve this by discontinuing your use of the Service.
It’s important to note that certain provisions of the Terms are designed to endure beyond termination. These include, but are not limited to, ownership provisions, warranty disclaimers, indemnity clauses, and limitations of liability. The persistence of these provisions post-termination ensures the continued relevance and enforcement of critical aspects even after the conclusion of your account relationship with us.
Liability Limitations
Under no circumstances shall Glowkiz Limited, its directors, employees, partners, agents, suppliers, or affiliates, be held liable for any indirect, incidental, special, consequential, or punitive damages. This includes, without limitation, the loss of profits, data, use, goodwill, or other intangible losses stemming from various scenarios:
(i) Your access to or use of, or inability to access or use, the Service.
(ii) Any conduct or content of any third party on the Service.
(iii) Content obtained from the Service.
(iv) Unauthorised access, use, or alteration of your transmissions or content.
These potential damages might arise from a range of legal bases, including warranty, contract, tort (including negligence), or any other legal theory. It is immaterial whether we have been informed of the possibility of such damage. This holds true even if a remedy specified herein is found to have failed in achieving its essential purpose.
Your understanding of these liability limitations is integral to navigating the Service with awareness and responsibility.
Service Usage Disclaimer
Your utilisation of the Service is solely at your own risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis, without any warranties, whether express or implied. These include, but are not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.
The Glowkiz Limited, along with its subsidiaries, and affiliates, does not guarantee:
(a) The uninterrupted, secure, or continual functioning of the Service at any specific time or location.
(b) The correction of any errors or defects within the Service.
(c) That the Service is free of viruses or other harmful components.
(d) That the outcomes of using the Service will align with your specific requirements.
This disclaimer underscores the inherent uncertainties and variables associated with online service usage. It’s crucial to be cognizant of these factors as you engage with and navigate the Service.
Exclusions of Liability
In no circumstances will Glowkiz Limited be held liable to you or any other individual for any indirect, incidental, consequential, special, punitive, or exemplary loss or damage. This pertains to your use of the Service, these Terms, the subject matter within these Terms, the termination of these Terms, or any other related matters. Such losses or damages may include, but are not limited to, personal injury, loss of data, business, markets, savings, income, profits, use, production, reputation, or goodwill—whether anticipated or not—resulting from economic loss.
This exclusion applies under any theory of liability, whether in contract, tort, strict liability, or any other theory or law or equity. It holds true regardless of any negligence or other fault or wrongdoing, including but not limited to gross negligence and fundamental breach, by Glowkiz Limited or any person for whom Glowkiz Limited is responsible. This exclusion remains in force even if Glowkiz Limited has been made aware of the potential for such loss or damage. Understanding these exclusions is crucial as you navigate and engage with our Service.
Modifications to Terms
Glowkiz Limited retains the exclusive right, at our sole discretion, to amend or substitute these Terms at any given time. In cases where a revision is deemed material, we will endeavor to furnish a minimum of 30 days’ notice before the new terms come into effect. The determination of what constitutes a material change is entirely within our discretion.
By persisting in accessing or utilising our Service subsequent to the implementation of these revisions, you signify your acceptance and commitment to abide by the modified terms. If, however, you disagree with the updated terms, it is imperative that you discontinue your use of the service. This approach ensures clarity and transparency as we evolve our terms to better serve you.
Contact Us
If you require more information or have any concerns regarding these Terms, don’t hesitate to reach out to us here or or call us at +44 7877545512.